FNB Insurers using ***** service providers

I logged an insurance claim around 22 November 2019 for storm damage after intensive rainfall. Unfortunately, we only experienced the same veracity of rainfall again last Friday when it was discovered that repairs to a light switch which had water coming out of it had not been repaired at all (which was part of the original claim.

It is completely unacceptable that they received payment for the entire scope of the work performed (see attached invoice) yet this serious issue is outstanding, leaving a serious electrical hazard at my home.

Please assist in escalating this to senior management at FNB Insurance Brokers, as when I called in this morning the agent simply told me to log a new claim. When I asked to speak to a supervisor, I was placed on hold for several minutes after which I was told that a manager named "Gabriel" would call me back, however I am still waiting for his call. It should be stated that other repair work done (such as waterproofing my fireplace/chimney had to be done repeatedly due to the incompetence of the people performing the work; which leaves me to believe that the work on the light switch was never performed.