FNB Insure terrible service.
I have phoned FNB insure twice now cancelling my car insurance as I no longer own my vehicle. Each time they have said they will cancel and on the last call I made they also advised that they would refund the payments I have made. Guess what? Today the premium went out of my account which is also with FNB. Service is atrocious and very disappointed.
Hello zeki-hilmi ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello zeki-hilmi ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***