FNB INSURE stop with the escalation and say wait for a consultant to call you turn around time is done!!!!!!

Good morning why is it so difficult to get answers from FNB INSURE WHEN YOU CLAIM FOR HOSPITAL PLAN, SPEAKING TO SO MANY DIFFERENT CONSULTANTS 1 SAYING THEY CAN'T FIND IT THE OTHER SAYING YES THEY CAN SEE IT ON THE SYSTEM ITS ALMOST 10 DAYS SENT IN CLAIMS ON THE 25TH MARCH AND NO COMMUNICATION!!!!!!!!!!