FNB Insure PATHETIC!!!!!!!!

Send in a claim to FNB, the guy just came in to say he knows this problem with SAMSUNG tv's. He will send everything trough to FNB and they rejected the claim. Apparently wear and tear. This is the third time the tv is giving this problem. I rep**** to say that i do not accept the this and a few seconds later i received and email: Good day Ms/Mrs. Coetzer, Thank you for the email below.

Kindly be advised that we assessed the damages to your TV and the fault found is not related to any insured peril covered under your policy thus the claim was rejected.

I trust the above is in order. THIS is Unacceptable as i pay my insurance and now this this the coatomer service i get. People please don't EVER use FNB insure. I'm definitely going to cancel my insurance with them!!