FNB insure once again.

This is my experience :: Last night, I called FNB insure to say there is a leak in the roof it was one of the geyser pipes or it could be the geyser. The lady say she will get a service provide. This morning 8am I called again. The guy from Fnb says I don’t have a policy with them after I gave him my reference number of last night. Ok after convincing him he agrees. By 9am I haven’t heard from Fnb insure or the service provider. Luckily I am a member of bidvest club McCarthy. I called them and in 5 min the service provider called that they on their way. They fixed the pipe in no time. It is now 12 pm FNB has not even bother to call again. Therefore I think they should stick to banking they are just ridiculous and horrible. I won’t even ask them to fix my ceiling because they will come up with a 100 stories not to fix it. They will not get a cent from me when the next installment is due on the 15th. I hope those who read this learn the lesson.