FNB INSURE incapable of Customer Service

Wow is all I can say about FNB HCP!! I have just received a call from a Kathelogo regarding an email that was sent on the 3/4/2024 Regarding a policy for which I am the policy holder and my husband is the dependant the more I tell him the reason for replying to the email that they have sent me that they could not open document I rep**** "psw and my husbands identity number bearing in mind my husband just came out of hospital due to having a heart attack the 1 week and the following a severe Stroke and suffers from Damentia he persisted to speak to my husband whose only the dependant on the policy and me being the main member he wanted to verify my husband and I asked why as it is my policy and not my husband I put my phone on speaker and my husband could give his I. D. No and not the cellphone as he does not have phone and suffers from a speech impairment He then said he has to end the call as could not verify my husband. SO MY POLICY NOT MY HUSBAND'S POLICY WHY MUST HE VERIFY HIMSELF. The more I told him that there is 3 more forms he kept on saying that he needs to verify my husband. FNB STICK TO YOUR PROMISES.