FNB Insure has the worst customer service

INSURANCE claim logged on the 24th March 2025. Claim approved on 14th April. Payment APPROVED for transfer on 14 April 2025 with an email stating that transfer will take 24-48 hours to reflect in my account. It's 10 days later and still no payment. According to FNN agents there was a technical problem and payment was not made. My issue is that not even an email or call was made to me to notify me that there is an issue with the system and that some plan will be made to ensure that I get the payments due. I had to keep calling them every day to ask for feedback and what are the next steps and why it has not moved foward, to then request further intervention to get the ball rolling. They have no concept of customer service and what that actually means " how can we help you" is there slogan yet all I ask is that they do their jobs so that as a customer I can concentrate on my day job and have to call them and remind ther to do theirs. The Day that AI takes over their function is coming sooner due to the **** service provide.