1 reviews | Active since Jul 2014
FNB Insure cannot provide me with a record of my policy
It seems that trying to get a record of my policy from FNB insure in the most difficult thing to do. Almost 3 weeks later and I still don;t have it. I just want a confirmation of my policy! This is not difficult!! You have my ID number AND my policy number!!! Why is this taking 3 weeks?!? Ashnee Govender, the person I dealt with, decided to start ignoring my emails asking for confirmation, as it seems she is too *********** to just either forward my details to the relevant person or get the confirmation letter herself. FNB is happy to take your money, but actually ask for some service and you get totally ignored
Hello HeinSchlebusch,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello HeinSchlebusch,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)