KM
Kamohelo M
1 reviews | Active since May 2021
03 Aug 2021, 09:01
FNB INSURE
First of all, I did not receive a hard copy of the FNB INSURE *** and I don't even know what exactly I am covered for! also they debit on different days - didn't we agreed on a specific day??? if I was one of your most valued account holders you wouldn't be doing this! but it's me, a middle-class working citizen, right! damnit - I want my premiums back - I disputed the debit orders and now they're sending me a message that my policy lapsed - all along why were they not sending me these messages now that I disputed the debit orders it "lapsed"???? I want my money back. Latley I have been having issue after issues with FNB geezzzz my friends don't even have these issues with Capitec! I might as well move to Capetic for my own peace's sake - I WANT MY MONEY BACK! for not sending me a hard copy and for not being consistent with the agreed debit order date! I certainly would not ever recommend FNB to ANYONE!
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Replies (2)KM
Kamohelo M's updateReviewer Update
04 Aug 2021, 12:06Good day FND!
I am fed-up with your bank! the first Agent who called me from FNB Insure ensured me that she would escalate this matter to a MANAGER since I want a refund and want to leave FNB! a few minutes later; around 11:20 another Agent called me - not a manager! (I haven't spoken to such an unproffestional) - acting as if she had no idea what I was complaining about (basically trying to patronize me) 2, she acted as if she had no idea when exactly I spoke to an Agent- I am aware that she can see the last call and notes left by the previous agent (I'm not a domkop) , when I asked her angrily if I had to explain myself AGAIN she changed her tone and now all of a sudden tells me that she did read the notes. not only does she do that, but she also goes on to shout at me and speak in a rather firm voice as though I were her child! she goes on to say that FNB insure sent me a hard copy of the policy - when I asked her for the definition of hard copy she gave me an attitude speaking to me in a condescending tone and continues to gaslight me ( "oh no no I am listening to you, you told me to listen to you") as if to try and cover-up the fact that she has no idea what a hard copy is! when I finally ask for her name she acts as if she can not hear me and proceeds to hang up the call. Is lying and deceit part of the FNB culture, do you train your agents to lie, gaslight and patronize your clients????? listen here, I WANT MY MONEY BACK AND I WANT TO MOVE TO CAPITEC - THIS HAS TO BE THE STRAW THAT BROKE THE CAMEL'S BACK!
I am fed-up with your bank! the first Agent who called me from FNB Insure ensured me that she would escalate this matter to a MANAGER since I want a refund and want to leave FNB! a few minutes later; around 11:20 another Agent called me - not a manager! (I haven't spoken to such an unproffestional) - acting as if she had no idea what I was complaining about (basically trying to patronize me) 2, she acted as if she had no idea when exactly I spoke to an Agent- I am aware that she can see the last call and notes left by the previous agent (I'm not a domkop) , when I asked her angrily if I had to explain myself AGAIN she changed her tone and now all of a sudden tells me that she did read the notes. not only does she do that, but she also goes on to shout at me and speak in a rather firm voice as though I were her child! she goes on to say that FNB insure sent me a hard copy of the policy - when I asked her for the definition of hard copy she gave me an attitude speaking to me in a condescending tone and continues to gaslight me ( "oh no no I am listening to you, you told me to listen to you") as if to try and cover-up the fact that she has no idea what a hard copy is! when I finally ask for her name she acts as if she can not hear me and proceeds to hang up the call. Is lying and deceit part of the FNB culture, do you train your agents to lie, gaslight and patronize your clients????? listen here, I WANT MY MONEY BACK AND I WANT TO MOVE TO CAPITEC - THIS HAS TO BE THE STRAW THAT BROKE THE CAMEL'S BACK!
KM
Kamohelo M's update04 Aug 2021, 12:06
Reviewer Update
Good day FND!
I am fed-up with your bank! the first Agent who called me from FNB Insure ensured me that she would escalate this matter to a MANAGER since I want a refund and want to leave FNB! a few minutes later; around 11:20 another Agent called me - not a manager! (I haven't spoken to such an unproffestional) - acting as if she had no idea what I was complaining about (basically trying to patronize me) 2, she acted as if she had no idea when exactly I spoke to an Agent- I am aware that she can see the last call and notes left by the previous agent (I'm not a domkop) , when I asked her angrily if I had to explain myself AGAIN she changed her tone and now all of a sudden tells me that she did read the notes. not only does she do that, but she also goes on to shout at me and speak in a rather firm voice as though I were her child! she goes on to say that FNB insure sent me a hard copy of the policy - when I asked her for the definition of hard copy she gave me an attitude speaking to me in a condescending tone and continues to gaslight me ( "oh no no I am listening to you, you told me to listen to you") as if to try and cover-up the fact that she has no idea what a hard copy is! when I finally ask for her name she acts as if she can not hear me and proceeds to hang up the call. Is lying and deceit part of the FNB culture, do you train your agents to lie, gaslight and patronize your clients????? listen here, I WANT MY MONEY BACK AND I WANT TO MOVE TO CAPITEC - THIS HAS TO BE THE STRAW THAT BROKE THE CAMEL'S BACK!
I am fed-up with your bank! the first Agent who called me from FNB Insure ensured me that she would escalate this matter to a MANAGER since I want a refund and want to leave FNB! a few minutes later; around 11:20 another Agent called me - not a manager! (I haven't spoken to such an unproffestional) - acting as if she had no idea what I was complaining about (basically trying to patronize me) 2, she acted as if she had no idea when exactly I spoke to an Agent- I am aware that she can see the last call and notes left by the previous agent (I'm not a domkop) , when I asked her angrily if I had to explain myself AGAIN she changed her tone and now all of a sudden tells me that she did read the notes. not only does she do that, but she also goes on to shout at me and speak in a rather firm voice as though I were her child! she goes on to say that FNB insure sent me a hard copy of the policy - when I asked her for the definition of hard copy she gave me an attitude speaking to me in a condescending tone and continues to gaslight me ( "oh no no I am listening to you, you told me to listen to you") as if to try and cover-up the fact that she has no idea what a hard copy is! when I finally ask for her name she acts as if she can not hear me and proceeds to hang up the call. Is lying and deceit part of the FNB culture, do you train your agents to lie, gaslight and patronize your clients????? listen here, I WANT MY MONEY BACK AND I WANT TO MOVE TO CAPITEC - THIS HAS TO BE THE STRAW THAT BROKE THE CAMEL'S BACK!
KM
Kamohelo M's updateReviewer Update
04 Aug 2021, 12:13The fact that she pretended not me hear me means she does not take me seriously and is obviously convinced that she's somewhat smarter than me!... I'm not surprised though, I have experienced horrible customer service with FNB and I'm just about tired!
KM
Kamohelo M's update04 Aug 2021, 12:13
Reviewer Update
The fact that she pretended not me hear me means she does not take me seriously and is obviously convinced that she's somewhat smarter than me!... I'm not surprised though, I have experienced horrible customer service with FNB and I'm just about tired!