FNB Insurance's service is APPALLING

FNB Insurance - Terrible terrible service. Absolute *********** staff.

Lodged a claim for a burst geyser on 26 November 2022. Geyser was replaced the following day, which was great. When it came to the repair work on the ceiling it's a different story. I was allocated a contractor who wanted to send his workers to my house to do the work with NO supervision. Bearing in mind that the work needs to be done in my bedroom. I advised him in person that if he's not on site, I will inform FNB to allocate a different contractor or, alternatively, to pay the claim out to me and I will get a contractor who will be on site to supervise his workers. No comms from FNB after I informed them and after several calls, a call centre agent advised me on 14 December 2022 that the claim will be paid out to me and that the authorisation is being sent through to management as we speak and that payment will take effect within a few day. I was asked to be patient as they've been inundated with claims as a result of the floods in the Western Cape. I was therefore patient. Today its 05 Jan 2023 and I decided to call to follow up. Low and behold.....nothing has been done - no record of my call on 14 December 2022.....what the hell!!!!!!!!!!!!!! How long should a person wait before you loose your ****?

Absolutely appalling service and *********** consultants. I moved to FNB Insurance from Outsource in May 2022 and I am seriously regretting the decision. I've been a FNB client for 32 years and I must say, I'm very very dissapointed with this!