FNB Insurance the worst.

I am really having a bad time with FNB insurance. I have been here before and hate coming here but I had an electrical fault at my house which I reported. FNB sent in assessors or electricians but I specifically asked them to send people that would help me. The electricians came but has been awol since then. I have been following up. No FNB agent or electrician has followed up with me. They say they are too busy but I have not been assisted again since last week. My stove connections are off. How do I cook for my family. FNB does not care but takes my premiums. An to top it off, I pay to be a 'premium' customer. I get zero premium service. I am just so despondent.