FNB Insurance - Stay Away

Good day

I currently have one vehicle with FNB insurance. I wanted to add my wife vehicle to the same policy and requested a quotation. I requested a quotation on the 30 January 2020. I received my quotation on the 4 February 2020. I then requested them to better their premium as I am currently paying less. They indicated they can not and I therefore gave more information and requested that they review it and I told them the premium I am currently paying. I also queried the excess which I pay and asked for a comparative pricing if I pay more excess, which I have not received. On the 7 February 2020, I requested feedback and did not receive any response. On the 10 February 2020 i received emails with a few attachments each and no explanation. I then received a response to my email on 7 February 2020 providing me the cheapest insurance they received from other brokers, which I did not request. I then called to try and get clarity and was informed he was busy and will call back. I also sent the broker an email to call me back. This took place at 10: 00 am. At around 4:15 pm I still did not receive a call and called back. I was put through the the consultant, however they was no answer. I called again and was informed his incoming phone line is a problem and he will call back immediately. He did not call back. I emailed him this morning requesting his supervisor to call me urgently and have not received a call back. The consultants name was Zakhele Mkhatshwa, and his level of service was terrible. I would expect more from FNB.