FNB Insurance - Shoddy service

On 30 November 2022, issue logged with FNB Insurance. Assessment was done and report sent to insurer on 5 December 2022. Numerous phone calls to call centre and still no outcome on the claim or any feedback on repairs. So the leak has been continuing for me than weeks and who is going to take responsibility for any additional damage. When you ask to speak to a manager, the call conveniently gets cut. This is shoddy service!!!