FNB Insurance service the worst EVER!!

I app**** for life insurance. The first day someone phoned me back, however I could not answer. They didn't phone me again. I had to contact the call center twice, and still nobody phoned me back. The 3rd time at 16:55, someone eventually helped me, and the next morning he phoned me back. They asked me when the underwriters can contact me and I gave them specific times, as I am in back to back meetings. Not once did they phone me on the times I requested but 30 min later everytime, or even longer, which resulted in me not being able to answer. Obviously they don't want the business. I was quite disgusted. I will now rather pay more for half the amount of insurance, as if it is that difficult to get my policy finalized with FNB, what will happen in the event of my death, how will my family be treated and how will the service be then. I have not recieved such terrible service for a very long time.