FNB Insurance Rejects Valid Claim and Failure to Support Loyal Client

Back in July, I lodged a claim (RMO27800, Policy P***/03) after my car was damaged by a courier during transit. I provided FNB Insurance with DVR footage, proof of recent engine rebuild, recent vehicle maintenance repair records, and correspondence showing the damage occurred in the courier’s possession. Despite this clear evidence, FNB rejected my claim on engine damage citing “wear and tear” and has since ignored my detailed dispute correspondence and follow-up.

After escalating to the complaints department, I was told to wait 45 working days for a review. Meanwhile, it has already been almost 2 months without my car. The repairer confirmed partial repairs are complete but that the car remains unusable until FNB decides on the low compression issue on the engine, which was directly caused by the accident.

FNB appears to be a good bank if the relationship serves them well but when it is time to show up as a decent service provider, they are proving to be a total failure.

I have been with FNB for over 9 years and hold multiple products with them, yet this lack of responsiveness and sensitivity leaves me questioning their integrity and commitment to clients. I am now strongly considering moving all my banking products and insurance away from FNB unless this matter is urgently resolved.