FNB INSURANCE - PORTABLE DEVICES SUCKS

I use to swear by this bank but more and more I am not sure!!!

I put in a claim (lost my phone on a hike 23 March 2025) called to open a claim. Got the automated reply. They case is apparently with one Mr Phelani or something like that. I know this because I've had to call several times and each time, he is not available, not at his desk... Will call back but NEVER has this ghost of a person made contact with me, not even ONCE. Not even a courtesy email to say I am your claims handler, I have received your documents, I will update you.... NOTHING. Like I am not even asking for a picture of this person, a courtesy email to confirm existence AT THE LEAST. I suppose I am expected to call them again and ask what is going on!! Nah... Would certainly not recommend FNB INSURANCE at this point!!!

Its wild because on previous claims, more so VEHICLE INSURANCE, they are prompt, efficient. They communicate all steps and resolve the claim in less than 48 hours (within the 48 they would have called you, sent you details of assessors and the rest is in your court)....