FNB Insurance Poor Service Delivery

I have a third-party claim against First National Bank Insurance that has now been ongoing for 8 months. The claim has been validated, and all required documents (including banking details and logbook) were submitted to their appointed attorneys, Neil Govender Attorneys. I was advised that the matter is only pending managerial approval for the settlement letter, yet it has now been over a week with no feedback at all, despite numerous calls and emails. I have been dealing with Kudzai Matsika at the attorneys, but I am unable to get any response or progress. At this stage, the claim is effectively finalised and only awaiting sign-off, yet there is a complete lack of communication and urgency. I request immediate intervention from FNB Insurance to issue the settlement letter and finalise this matter without further delay.