JM
Jacques M
1 reviews | Active since Sept 2019
28 Dec 2021, 13:08
FNB Insurance - Poor Service and Contractors that are unable to deliver a service either!
FNB Insurance Brokers provide shocking service! Call logged on the 24th of December for a burst geyser. The contractors confirmed that they will repair today (28th of December). This morning, I was told to wait until January when suppliers reopen. FNB Insurance, what contractors do you have that cannot assist during emergencies? I made a follow up call to FNB to inquire - Matshepo whom I spoke to was going to get Hollard to contact me.... This was at 11am this morning. It is now 1pm and still no call from anyone. Called again and liaised with Dorcas. She is following up and will request a call back.... Waiting I am....
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Replies (1)JM
Jacques M's updateReviewer Update
12 Jan 2022, 18:10Good afternoon,
A new solar geyser was installed eventually on the 30th of December 2021.... It regrettably has not been working the way it was and should. The contractor appointed (Simunye Plumbing Services) are the worst! They completed the installation, knowing that the solar system will not work without bothering to inform me. Ever since I have been trying to resolve the matter with Simunye to no avail... There service is pathetic and customers are being ignored. Constantly being promised feedback but none received unless I constantly call. Simunye Plumbing Services should in my view are not worthy of being a preferred supplier. FNB as my insurer can you please intervene and resolve this matter?
A new solar geyser was installed eventually on the 30th of December 2021.... It regrettably has not been working the way it was and should. The contractor appointed (Simunye Plumbing Services) are the worst! They completed the installation, knowing that the solar system will not work without bothering to inform me. Ever since I have been trying to resolve the matter with Simunye to no avail... There service is pathetic and customers are being ignored. Constantly being promised feedback but none received unless I constantly call. Simunye Plumbing Services should in my view are not worthy of being a preferred supplier. FNB as my insurer can you please intervene and resolve this matter?
JM
Jacques M's update12 Jan 2022, 18:10
Reviewer Update
Good afternoon,
A new solar geyser was installed eventually on the 30th of December 2021.... It regrettably has not been working the way it was and should. The contractor appointed (Simunye Plumbing Services) are the worst! They completed the installation, knowing that the solar system will not work without bothering to inform me. Ever since I have been trying to resolve the matter with Simunye to no avail... There service is pathetic and customers are being ignored. Constantly being promised feedback but none received unless I constantly call. Simunye Plumbing Services should in my view are not worthy of being a preferred supplier. FNB as my insurer can you please intervene and resolve this matter?
A new solar geyser was installed eventually on the 30th of December 2021.... It regrettably has not been working the way it was and should. The contractor appointed (Simunye Plumbing Services) are the worst! They completed the installation, knowing that the solar system will not work without bothering to inform me. Ever since I have been trying to resolve the matter with Simunye to no avail... There service is pathetic and customers are being ignored. Constantly being promised feedback but none received unless I constantly call. Simunye Plumbing Services should in my view are not worthy of being a preferred supplier. FNB as my insurer can you please intervene and resolve this matter?