FNB Insurance not paying approved claims

This is the 3rd time I am having to complain via hello peter because FNB does not get back to me via mail or telephone. I was retrenched in lock down and had the debt protection plan activated for my credit card and overdraft I was approved in May 2020 and they made payments, I have to contact them each month to pay my account, I have already received many sms's and emails stating my credit card has not been paid. My question is why has my credit card and overdraft been paid by the insurance, the cover is for 12 months or until I am re employed (which I am not) Could somebody sort this out asap.