FNB Insurance not paying a Claim they’ve approved

Good day

I have policy with fnb no; P***. Apperantly my policy was canceled because of IT issues that could not update my premium. Unfortunately my phone was pickpocketed on the 29 February 2024.

I only found out when I wanted to claim for my lost phone that I don't have policy with Fnb anymore and they admitted the error.

However I am now being sent from pillar to post because they want to start my policy afresh and I must pay from where they stopped which is January.

They were supposed to deduct on the 20 March and they didn't and I spoke to Jabulani again on Friday 22nd, he also promised to deduct and they didn't. Today Nqobile told me that they're struggling to deduct the premiums and I have to wait for three days for them to correct whatever is the problem. While short term insurance tells me that they can't process the claim if the premiums are not paid.

I am going to Dubai next week and I want to have phone by then and I don't see it happening with the way FNB is treating my claim.

I WANT MY CLAIM PAID OUT THIS WEEK. I cannot be penalized for your incompetence

I want a call from a manager that will release my claim

Honor your end of the promise FNB!

Frustrated FNB client