FNB INSURANCE IS THE WORST!!!

DO NOT GET FNB INSURANCE!!!!! WORST INSURANCE EXPERIENCE IN MY LIFE, DISGUSTED AND DISAPPOINTED.

I was experiencing issues with my fridge and requested for my FNB household insurance to assess and put through a claim to fix issues. I was firstly advised that they would need to collect the fridge to complete assessments which would be a maximum of 3 days.

It is now 6 days later, my claim was denied, my fridge has still not been returned to me, my food has spoilt, I have had to buy food every day as I am not able to store fresh produce at home.

When trying to contact FNB insurance, if you are lucky enough to get through, the consultant either hangs up on you or transfers you to a different department.

I am absolutely shocked at the lack of humanity and service provided.

My life has been severely inconvenienced, I have had so much of food wastage and additional expenses with having to buy take out every day.

Even sent through a complaint email yesterday with no response or resolution.

I have now resorted to come into an FNB branch in an attempt to get MY OWN fridge returned to me!!! Currently on a call with the call center (again) for the past 30 minutes, with no resolution still.

FNB can be rest assured that I will be canceling this policy after this ********** experience and advise everyone NEVER to take insurance with them.

Pathetic.