FNB INSURANCE IS TERRIBLE

I phoned FNB to log the claim got the claim number and someone would have contacted me shortly... 1 DAY LATER, I phone back informing Moses that no one has contacted me. Moses said he will get someone to phone me. BTW Moses is never available when trying to get hold of him. After 2nd call with Moses Fix24 contacted me and arranged a time for they geyser which we arranged in the afternoon of the 2nd day. The gentleman Andrew Mlamleli was honestly a pleasure dealing with. Unfortunately upon arrival Andrew could not install the geyser as FNB did not advise him of the roof type being corrugated. We then had to reschedule to get builders to open the roof for the next morning, FNB (moses) arranged with the plumbers and the builders to be here at 11:00 to open the roof and change the geyser. Plumbers were not informed of this and the roof remained open...Rain started falling and ended up poring through my kitchen and lights. Fortunately Fix24 (Robin, Andrew) came to the party and took ownership of the matter and will hopefully rectify by tomorrow. If you want to sit without water for 4 days when your geyser bursts, then join FNB Direct Insurance!! Terrible and useless claim consultants!