FNB Insurance is a pathetic waste of time and money

After asking one of FNB Insurance`s brokers, Zandile Ntimbane to make changes to our company`s policy which she never made, I decided to cancel our company`s policy with immediate effect. After cancellation the debit order still went off. I then contacted Zandile and she said she will request a refund which may take up to 30 Days, It is now more than 45 Days and no Refund has been made. I contacted her again last week requesting an update and also the recordings of our conversations. She still has not rep**** to any of my emails or request. I would not deal with them ever again. No response from any of their consultants and the call center is a waste of time.