1 reviews | Active since Jan 2019
FNB INSURANCE INEFFICIENCY
I hold a household policy with FNB and am very disappointed to report that the service I have received in totally ***********. I lodged a claim for a leaking geyser on the 19th of December. I was then asked to send a quote which was done on the very same day. After numerous phone calls and emails trying to follow up on the progress I have received ZERO communication from FNB. They have admitted that they agree the service is unacceptable and its is now the 14th of January and my geyser has now caused further damage. I called again on this morning and they have requested i resend the quote because it got "lost" in the system??? I have been promised a reply in 30 minutes after close on a month of no contact. WELL,,,, i am still waiting!!
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)