FNB Insurance House

I logged a claim on 11 Aug 22 during the morning at FNB Sort Term Insurance for a leaking water pipe underground outside in my garden. At 15h50 the Plumbers arrived at my home just to inform me that they do not work on underground pipes. I called FNN Short Term insurance explaned the situation just to be placed on hold for 10minutes. I dropped the call and phoned again. This time I was helped and allocated another Plumbing Company. The Company informed me thatthey will only be able to assist on Wednesday which was to long for me as water is leaking and with water shortage it is a waste. I phoned FNB Short Term Insurance agsin. I explained I needed a Plumber to assist at the latest this morning. I was alloccsted the same company that could only assist on Wednesday. I tried to phone FNB Sort Term Insurance no answer. Spoke to private Banker consultant whom informed me Sort Term Insurance only works till 5 I must contact them following day at 8. So the consultant could also not help me. What is the use having indutance if they ste not available to assist with an emergency after hours. I strongly do not reccomend FNB Short Term Insurance for your house. It is now 11h27 and no FNB employee have called to assist me despite my complaints.

I contacted the Plumpers on my own and they are willing to assist today without the help of an FNB employee consultant. I moved indurance to FNB Insurance thinking I will receive better service. How wrong I was.