FNB Insurance - Horrible experience

Calls to the call center to follow up on calls are forwarded directly to the post-call survey. Calls to the call center drops halfway through the call. The above experience was done after confirming that I had good signal...

Insurance claim was logged incorrectly by FNB for an emergency callout. It required multiple calls and escalations to get the FNB agents to assist as every time I had to call them back and re-explain the issue. Because the claim was logged incorrectly, I was forced to pay the excess of R1500 upfront even though all agents agreed that this is not required for an emergency callout.

After paying the excess fee to the plumbers, the plumbers (who did not fix the issue during the initial emergency callout) replaced the PRV of the geyser (without testing if issue was resolved). My tenants reported that they still did not have any pressure for warm water and contacted the plumbers to have a look again. This time the plumbers came through without requiring the excess payment and replaced the NRV(Non-return valve) which resolved the issue. The plumbers have invoiced me another R1500 for the 2nd callout to fix the geyser that they did not fix initially. This is unacceptable service from the plumbers (PlumbGuard) and FNB Insurance...