FNB Insurance - Hollard is a ****!

So in 2018, I got insurance from a person calling on behalf of FNB but was it was Hollard. They said something like 'they are a division of FNB. I cant remember the exact words. Because I was banking with FNB and I had no problems with them as bank, I thought why not cover my cellphones & home contents with FNB.

Anyway, time went on my TV broke first, the part was obsolete so they gave me a voucher to buy a new TV (I think it was 4k - I cant remember really). Cellphones broke & went missing & they paid it, no problems what so ever.

Then I logged a washing machine claim, it was rejected. Something about it needed a service only. Anyway, we did the service & it still wasn't working. I left it as is & bought a new washing machine.

I logged a fridge claim, it was rejected. Something about it needed to be re-gassed. We re-gassed it and it still wasn't working. I left it as is & bought a new washing machine.

In November 2024, new fridge was also giving me problems. Something about , something about wear & tear & that why the freezer over freezers and they rejected it.

By now, I got fed up of all my claims being rejected and I asked for a copy of my sales call. Even though they claim a copy can be made available at any time, I was advised by Gabriel Tabane that they cannot send it to me, I would need to go to an FNB branch to listen to it, (NOTE: I still haven't received this call).

I have logged a complaint on the FNB website ***), I have emailed ***, ***, ***, ***. Hollard came back to me with a REF: HOL-277206-12 24.

I requested a copy of my call, because I remember telling the agent what I want out of insurance & they are not honoring that.

My FNB Gold policy is divided into three sections Contents All Risk Cover - Never had an issue with this Personal Liability

I advised ***, ***, ***, ***, that I would like my premiums dated back to 2018 for the contents cover back. I even told them to deduct the TV payout and give me the balance, to date no feedback.

FNB is completely washing their hands off from this matter. Probably because its Hollard and not them. They seem to forget, I took this insurance as under FNB & not directly with Hollard.

FNB Group has not made contact with me sine I logged my first complaint 18 November 2024. *** advised me to get an amended report for my first fridge that was rejected, but no company wants to help me with a damage report. They all say the insurance company needs to send someone.

I advised them that I want my premiums back & I might as well be taking my 572.27 and out it in a savings account for when my appliances breaks.

WORST EXPERIENCE EVER