FNB Insurance Giving Me a RunAround

<p>I have taken a Comphrenensive Car Incurance for my 2016 Ford Ranger Wildtrak from FNB Insurance in 2016. On 15 April 2016 I had an accident and the car was towed to Hendriks Panelbeaters in Burgersfort. A claim was registered and the claim number is ********** . The car was assessed and I was given a courtesy car on 22 April 2017 while a decision was being made whether to fix or writeoff the car. A month has long passed and I have returned the courtesy car to Europcar but there is still no progress on my car.</p> <p>I have enquired with the panelbeater and the latest feedback is that FNB has authorised for the car to be fixed. The panelbeater has long been waiting for FNB to authorise additional costs that arose while fixing the car and they are yet to receive feedback from the insurer. I am now in limbo because the courtesy car is long gone and I dont know when I am going to get my car back; if ever. Secondly, if the car was so badly damaged, why didnt they write it off so I can be in a position to by another car?</p>