Fnb insurance ***** (vehicle)

I have a vehicle insurance with fnb since February 2021. today, 21 June 2022 I called to make an accident claim and I was told my policy does not exist. this is the policy that fnb has been debiting almost R3000 monthly since the beginning of 2021. I called the fnb banker to also confirm the debits, which she has confirmed but says she is not sure which fnb department is doing these debits. I then decided to call the fnb ***** department and I was told by the guy that I spoke to that I must call back the insurance department to escalate the matter as they (fnb ***** department) is not able to investigate. So basically fnb ***** department is not able or willing to investigate internal ***** happening inside their bank. I will be going to the police station tomorrow to open a ***** case against fnb. And will also take this up with the ombudsman. I wouldn't advise anyone to open any account with fnb insurance, actually with fnb as a whole. I will be moving all my accounts from them by end of this month