FNB insurance

My name is Neo I wrote my story on the 12th of August about my ordeal with FNB insurance. They eventually authorized my claim but currently there is round 2 of a problem. Upon authorizing repairs for my car the repairs company established that FNB appointment assessor had under assessed my vehicle and there were additionals. I drove to Renew-it to speak to them about it. They explained to me the process. On the 28th of August their assessor wrote an email advising them it was not economical to fix the vehicle however his manager Mr Nicolas visser sent an email that the car will be fixed. When I called FNB I spoke to Zamisa,Clifort, Sharon who all pretended not to know all the info I have given them not knowing I have a copy of an email that was sent to them and they were all copied. After all this FNB has never bothered to call me and inform me about all this developments since 15 August 2025. Today all above claim handlers told me they knew nothing they are waiting for a report from Renew-it when I have an email from renew -it that they have played their part and informed relevant stakeholders holders that my vehicle file is closed . They told me Nicolas is the one who knows everything .