Fnb insurance department

Fnb insurance department. I have been trying to call you guys to make updates to my current policy. Since I have been on hold for to long I decided to send and email to call me back, the response was that my policy has been updated by fnb insurance but without finding out from me what needed to be changed or updated. Extremely unprofessional being a client with fnb over 15 years and insurance from 2018.