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Tinyiko M

1 reviews | Active since Dec 2021

27 Apr 2026, 23:23

FNB Insurance – Delayed Third-Party Claim & Poor Communication

I am experiencing significant delays with a third-party claim involving an FNB Insurance client, currently handled by Neil Govender Attorneys (Lineker Marrian).

All documents were submitted on 16 February 2026, and the 60-day validation period lapsed on 18 April 2026.

Despite this:

-The FNB clients’ vehicle has been repaired for over a month; while my own vehicle that was crushed into while stationary is still not fixed.

-The last communication after follow ups was that they are waiting for Their clients repair invoices. -No final outcome has been provided by Lineker Marrian; -Follow-ups have been ignored or not properly addressed. -There is still no clarity on the status or completion timeline of the claim, and communication has been inconsistent. -I have escalated the matter internally and will refer it to the Ombudsman for Short-Term Insurance if it is not resolved urgently. -FNB Insurance is requested to provide an immediate status update and final resolution timeline.

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Replies (3)
TM
Tinyiko M's update29 Apr 2026, 10:41
Reviewer Update
This is the response that we have received today. Still not addressing our issues. What do we do?

Good day
Hope you are well.
Please kindly note that the file is still in for validations.
We have provided you with prior updates that the file is still in for validations. We have advised that we await our client’s final repair invoice as a part of third-party claims process is that the insured’s vehicle must be repaired before settlement of the third-party claim.
We will advise once validations have been completed. Please kindly make sure that your follow ups are done via our office as your claim lay with us. Please kindly refrain from communications sent to our clients, FNB or their insured, as we have been appointed to handle this uninsured third-party claim on their behalf.
We kindly request your compliance to our instructions during the processing of this matter.
Best Regards
Lineker Marrian
Neil Govender Attorneys
Block B Metropolitain Building
8 Hilside Road
Parktown
Tel: ***
Email: ***
TM
Tinyiko M's update29 Apr 2026, 10:41
Reviewer Update
FNB , can you please intervene.
TM
Tinyiko M's update04 May 2026, 18:38
Reviewer Update
Good day Hello Peter Complaints Team,

Could you kindly provide feedback on this complaint please.