AK
Amber K

1 reviews | Active since Dec 2014

03 Mar 2016, 08:50

FNB INSURANCE DEDUCTED FROM ACCOUNT WITHOUT AGREEM

A WHILE AGO I ENQUIRED ABOUT GETTING FNB INSURANCE FOR MY IPHONE AND I RECEIVED A CALL WHERE THEY TOLD ME ABOUT THE AMOUNT AND CONDITIONS ETC.<br> <br> HOWEVER, I CLEARLY STATED THAT BEFORE ACCEPTING THE OFFER I WANT TO RECEIVE IT VIA EMAIL TO READ THROUGH ON MY OWN BEFORE ACCEPTING ANYTHING. I NEVER RECEIVED SUCH A MAIL AND THUS NEVER SIGNED ANY CONTRACT FOR INSURANCE. <br> <br> THERE WAS R369 DEDUCTED FROM MY<br> ACCOUNT FOR FNB INSURANCE THAT I DID NOT AGREE TO.<br> <br> AFTER ENQUIRING ABOUT THIS I WAS TOLD BY A GRANT PLESSIS THAT \THE CUSTOMER DID NOT CLEARLY STATE THAT INSURANCE SHOULD NOT BE ACTIVATED UNTIL SHE GIVE THE GO-AHEAD\", WHICH IS ABSOLUTE NONSENSE.<br> "

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Mar 2016, 10:35
Official
Hello AmberKriel,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 881424.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)