FNB Insurance claim Ignored

Good Day

I had a burst pipe at my home on the Thursday and logged a claim with FNB insurance ref:CAS-***1-P7L1V7 . I said it was an emergency and was told they would ger back to me in 24hours. Today is Tuesday, 6 days later and I have still not received any communication from FNB to assist with my claim. Not a plumber send out, Not a phone call. NOTHING!!!!!!!

This is the most pathetic service any homeowner could receive while being in distress. I now have a high water bill of all the water that leaked out.

And I am suppsoed to be a Private Client. Why am I paying fees for preferential services when this is the service received,

I needed to contact a plumber to assist me.

I am so gutted by this.