FNB Insurance Claim – 3 Months with No Resolution

I am extremely disappointed with FNB Short Term Insurance and their appointed attorneys regarding my third-party claim

It has now been over 3 months since I filed this claim, and despite submitting all the required documents, there has been no meaningful progress. The only feedback I keep getting is that the claim is "still being validated," with no clear timelines or communication.

Meanwhile, my car is in a bad state — the boot cannot close properly, making it unsafe and unusable for Uber, which is my main source of income. This has left me unable to work for 3 months, causing financial strain and extreme frustration.

I feel like I’m being ignored, with my emails and follow-ups not receiving proper attention. This lack of accountability and urgency from both FNB and their legal representatives is unacceptable.

All I am asking is for this matter to be resolved so I can fix my car and get back to work. At this point, I feel forced to escalate publicly because I am being avoided and neglected.

FNB – please urgently prioritise this matter and give me a clear resolution.