FNB Insurance brokers

9 days ago, Mar 24'th i queried why premium has been a lot more for months that what i was quoted at renewal state, November 2018. Got flat out ignored. Eventually i got an answer that it was renewed. Huh? I know it was but the premium is not what FNB stated it would be. So after drawing pictures for FNB, Weni, Florah, told me 5 days ago "Please note that I have looked into your policy concerning the query below . I have learned that the service fee that was charged on the quote is incorrect . The service fee that should be charged is R42.50 and not R17.50 as reflected on the policy . Your premium in total will be R797.76 after the service fee is corrected"

So now, not only is it still not the same as what i was quoted, but i still havn't heard from FNB ; hence why i'm now complaining.