FNB insurance and FNB COVID-19 Relieve fund loan "schemes" has gone too far..

Covid19 Cash Relieve I also had insurance and when I wanted to activate it was told that insurance only covered Disability and death. I remember specifically that when I took the insurance the Insurance lady specifically told me it covers loss of income too. This was the main reason why I was looking for insurance in the first place! Then I took the COVID-19 Cash Flow Relief and that has been stuck now on creating account for 3-4 weeks. Today it was "reported" on my FNB app that the loan is activated and available. On my accounts balance statement this 'loan' states that full amount is paid to FNB, and I am in debit of the full amount, To make it really funny is that nowhere does it tell me how I or the bank spend it.. This, according to FAIS, is not only ******* but it is **********! Has FNB gone mad?! Never mind, they can answer in court.