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Adrian D
1 reviews | Active since Apr 2014
13 Feb 2026, 15:28
Fnb insurance ****
I was called around October 2025 by fnb short term insurance and they ask me if I want to insure my car with them and I said I already have cover. They asked me to listen to their options and I still said I'm fine with my current insurer auto and general. With any agreement they started debiting with an amount of R1352 my account from November 2025 monthly until January 2026. I called them and explained and the call agent cancelled the policy and I was refunded R1352 and he cancelled the policy. He then advice me to call them and explain everything to them and asked for all my money back. The vehicle insured is not even my car. He said it was an old blue audi 2004 model and my car is a red 2018 sportsback so I don't know who or where did they get that information. I am extremely unhappy about this. They used policy nr P***
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Adrian D's updateReviewer Update
13 Feb 2026, 16:14I have been complaining since end of January 2026 and I always get feedback that it will take 5 working days. I just want to know how many more 5 days must i wait
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Adrian D's update13 Feb 2026, 16:14
Reviewer Update
I have been complaining since end of January 2026 and I always get feedback that it will take 5 working days. I just want to know how many more 5 days must i wait
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Adrian D's updateReviewer Update
17 Feb 2026, 10:43FNB rep**** with this email even after telling them various time I do not own a a blue audi 2004 model and I didn't want their insurance so they using loop holes not to refund my money. I regret banking with them. It's the worst bank. This is their email and only they have the proof they are mentioning.
Dear Sir,
We trust that you are well.
Thank you for allowing us the opportunity of investigating your complaint.
Following receipt of your complaint the merits of the matter were referred to the sales team to assist with the analysis of the sales voice recording and it was discovered that you expressed dissatisfaction with the quoted premium, as it was slightly higher than the premium offered by your current insurer.
It was further advised that during the discussion, you appeared hesitant and indicated some uncer*****y about proceeding. The sales consultant was persistent in promoting the benefits of the policy and at times, came across as pushy despite your hesitance. Although you were initially reluctant to accept the cover, you ultimately agreed and accepted the cover.
Attached hereto is the confirmation of cancellation of the cover.
We trust that the above information assists with clarity into this matter.
Kind regards,
Dear Sir,
We trust that you are well.
Thank you for allowing us the opportunity of investigating your complaint.
Following receipt of your complaint the merits of the matter were referred to the sales team to assist with the analysis of the sales voice recording and it was discovered that you expressed dissatisfaction with the quoted premium, as it was slightly higher than the premium offered by your current insurer.
It was further advised that during the discussion, you appeared hesitant and indicated some uncer*****y about proceeding. The sales consultant was persistent in promoting the benefits of the policy and at times, came across as pushy despite your hesitance. Although you were initially reluctant to accept the cover, you ultimately agreed and accepted the cover.
Attached hereto is the confirmation of cancellation of the cover.
We trust that the above information assists with clarity into this matter.
Kind regards,
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
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Adrian D's update17 Feb 2026, 10:43
Reviewer Update
FNB rep**** with this email even after telling them various time I do not own a a blue audi 2004 model and I didn't want their insurance so they using loop holes not to refund my money. I regret banking with them. It's the worst bank. This is their email and only they have the proof they are mentioning.
Dear Sir,
We trust that you are well.
Thank you for allowing us the opportunity of investigating your complaint.
Following receipt of your complaint the merits of the matter were referred to the sales team to assist with the analysis of the sales voice recording and it was discovered that you expressed dissatisfaction with the quoted premium, as it was slightly higher than the premium offered by your current insurer.
It was further advised that during the discussion, you appeared hesitant and indicated some uncer*****y about proceeding. The sales consultant was persistent in promoting the benefits of the policy and at times, came across as pushy despite your hesitance. Although you were initially reluctant to accept the cover, you ultimately agreed and accepted the cover.
Attached hereto is the confirmation of cancellation of the cover.
We trust that the above information assists with clarity into this matter.
Kind regards,
Dear Sir,
We trust that you are well.
Thank you for allowing us the opportunity of investigating your complaint.
Following receipt of your complaint the merits of the matter were referred to the sales team to assist with the analysis of the sales voice recording and it was discovered that you expressed dissatisfaction with the quoted premium, as it was slightly higher than the premium offered by your current insurer.
It was further advised that during the discussion, you appeared hesitant and indicated some uncer*****y about proceeding. The sales consultant was persistent in promoting the benefits of the policy and at times, came across as pushy despite your hesitance. Although you were initially reluctant to accept the cover, you ultimately agreed and accepted the cover.
Attached hereto is the confirmation of cancellation of the cover.
We trust that the above information assists with clarity into this matter.
Kind regards,
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
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Adrian D's updateReviewer Update
17 Feb 2026, 12:16And the way you explained in the email you haven't mentioned anything positive about the sales agent who kept on forcing the issue then insunced a 21 year old car of which I have no knowledge about so I would like to lay a formal complaint of which I will escalate until he or she is transfered into doing else or dismissed because it seems this person did alot of people hard by trying to gain sales or targets. That's now how people should do things. Especially making me pay for a car of which I have no knowledge about. It could be a relative or friends car of this agent.. who knows?
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Adrian D's update17 Feb 2026, 12:16
Reviewer Update
And the way you explained in the email you haven't mentioned anything positive about the sales agent who kept on forcing the issue then insunced a 21 year old car of which I have no knowledge about so I would like to lay a formal complaint of which I will escalate until he or she is transfered into doing else or dismissed because it seems this person did alot of people hard by trying to gain sales or targets. That's now how people should do things. Especially making me pay for a car of which I have no knowledge about. It could be a relative or friends car of this agent.. who knows?