JS
Julianna S
1 reviews | Active since Aug 2019
16 Aug 2019, 13:27
FNB INSTANT ACCOUNTING DOES NOT WORK
Your instant accounting system is so bad - i cannot believe you take money from people for it! You should apologize to your clients and shut it down! After spending the whole morning doing journals - it gives me an Oops, something went wrong! Lost all my work......and your call centre agent thinks it is funny...wow, very professional.
Stick to banking....judging by your reviews on banking too, you should consider an ethical review!
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Replies (2)
FNB (First National Bank)'s replyOfficial
16 Aug 2019, 14:03Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
FNB (First National Bank)'s reply16 Aug 2019, 14:03
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
JS
Julianna S's updateReviewer Update
10 Sept 2019, 10:15FNB did not resolve my issue - they just wanted assistance and information to figure out what is wrong with their system, even then they keep calling back for the same information, they did not understand - they will not reimburse my client for their error as they do not pay for their bad product - they just take money, information and time from the people to profit their business - shocking!
JS
Julianna S's update10 Sept 2019, 10:15
Reviewer Update
FNB did not resolve my issue - they just wanted assistance and information to figure out what is wrong with their system, even then they keep calling back for the same information, they did not understand - they will not reimburse my client for their error as they do not pay for their bad product - they just take money, information and time from the people to profit their business - shocking!