FNB Inside Job - ********** Purchase's

On Sunday the 8th of September 2019 in the early evening my fiance noticed that his FNB Global Euro Account had been emptied out.

After some help from FNB the money was paid back into his account, however we cannot help but feel like something is very fishy about this situation. When we called the ***** centre on Sunday evening (8 Sep 2019) we were told it could take up to 10 days and may not even get our money back. When we called again today (9 Sep 2019) we mentioned that there were no OTPs sent for these particular transactions. Before the end of the day, ALL of the money had been returned into the account.

My fiance has OTPs set up for any transaction made with that card, for some reason on this particular day between 10am and 10:30am, someone managed to online order a little over €1200 worth of goods from varies different stores with no OTPs being sent.

One of the stores was kind enough to share with me that whoever's this person was used my fiance's name and his address.

I was informed that what the perpetrators normally do is call the courier service and have the address changed at the last minute so that they receive the merchandise.

This needs to be investigated, it is all adding up to an inside job.

1) The OTPs were "turned off" during this perpetrators shopping spree. 2) They used all the details linked to my fiance's card such as his name and address. And 3) His OTP banking settings were conveniently switched off during this period.

Hacking someone's banking card details is one thing but hacking their banking card details, name and surname, address and BANKING SETTINGS to turn off OTPs is just a little ridiculous. I want this matter investigated with a matter of urgency, we do not feel safe banking with FNB. Someone working for FNB is a ***** and they are *****ing thousands!