FNB - innovative but sucks at servicd

Rude staff. I phoned to reverse a debit order, and this agent was so rude and threatened to drop the call as I asked I had to repeat my ID numbsr as I already entered it. I swore later in the conversation, and she said I was insulting her, which I absolutely didn't do, I wasn't even talking to her. She then dropped the call. I phoned back as I need the matter resolved, came through to her, and asked to speak to soemone else. She put me on hold for about 10 minutes without transferring me