FNB *****ing sick childs money with ***** inside bank

We did do a payment to our Sygnia investment account last year(2025) the first payment went threw and showed at Synia. The second payment we made the same day same account same info dissappeared. We lodge a complain as ***** with the bank and FNB did not give us the feedback and no explanation where the second payments money are. We did put the 12 Dec 2025 a review on hellopeter. The bank then suddenly responded and said they will follow up and look at the *****. We had to wait 5 working days. Ref no ***NF. After 5 days we send emails and contacted FNB with no response week after werk. In Januarie 2026 we contacted the bank again. There response wait 5 days we are still busy! When we contacted the bank the 2nd time in January 2026 the case was closed without us knowing where our money is or any response from FNB. So who is *****ing my sick sons money and trying to sweep it under the carpet? We had an guy at FNB that said he re-open the case and that he will let us know what is going on after 2 days! We still wait. So FNB you are *****ing money from a sick child that needs that for medicine! We want our money because its obviously ***** from inside the bank! We will not wait for 7 days. We want answers today!! Let the CEO look into this matter or I will sent all this to him.