1 reviews | Active since May 2018
FNB *****ing my Money!
Last week Thursday, 20 June 2024, my husband withdrawn R2250.00 from the branch ATM at FNB, Eldo village, Centurion. The ATM only dispensed R750.00 He immediately went inside and asked for help. FNB said that they will complete a form for a dispute. Today the branch phoned me and said there was no error on their side, they checked the machine and even stated which notes was dispensed some of which were r200 NOTES. Muy husband confirmed that No R200 notes were dispensed from the ATM. FNB just said, there is no error and they can not help any further. We have requested that that FNB to check the CCTV footage and resolve this, they were not interested. I was told to phone FNB *** to take it further – when I phone this number no one from FNB is able to assist me and I am told to send an email to FNB care!
This is theft! There is clearly an error as the machine did not dispense R2250.
FNB phoned me to tell me there is no error from their side. There is clearly an error because my money did not dispense from the ATM!!!!! If you cannot pick up an error you need to dig deeper! As I told the person who gave me this feedback, ARE YOU SAYING TO ME THEN I AM LYING???????????? I will now proceed to open a case at SAPS for ***** against FNB. How can we trust you as a bank when this is the way you are treating loyal customers? I need a resolution to this. I did not receive R1500 from the ATM and you tell me there is no error. NOT GOOD ENOUGH FNB!!!! This is a pathetic response from you when there WAS an EEROR and we did NOT receive our cash! Again FNB - are you telling me I am lying???????????????
FNB phoned me to tell me there is no error from their side. There is clearly an error because my money did not dispense from the ATM!!!!! If you cannot pick up an error you need to dig deeper! As I told the person who gave me this feedback, ARE YOU SAYING TO ME THEN I AM LYING???????????? I will now proceed to open a case at SAPS for ***** against FNB. How can we trust you as a bank when this is the way you are treating loyal customers? I need a resolution to this. I did not receive R1500 from the ATM and you tell me there is no error. NOT GOOD ENOUGH FNB!!!! This is a pathetic response from you when there WAS an EEROR and we did NOT receive our cash! Again FNB - are you telling me I am lying???????????????