FNB *****ing money! Delay tactics! 3 months and ongoing.....!!!!!!

The revolving loan nightmare just does not end. I've spent 3 months sending emails, making phonecalls and STILLBto date no resolution. I paid the settlement figure as given by Lauren Landy only to keep in receiving harrasing phonecalls from debt collectors and smses from FNB. THIS IS NOW UNBELIEVABLE!!!! You have the money. Close the account! Why the delay tactics?