FNB *****ing funds internally

On Monday the 6th of Jan 25 I reviewed the useless service of FNB they then escalated my matter and contacted me a day later to say it was sorted out. My R1978,68 has still not been returned to me or to the merchant it was meant to go to. I also received a refund R1700, my balance was changed by FNB but yet neither of those funds appeared in my account? I am contacting the NFOSA today and I will be taking this matter further. I am also getting my lawyer involved and I will get my entire family to leave FNB, this includes my mother's personal account and her investment account, my father's personal account and business account as well as my siblings and every other family member that uses FNB. I changed to this bank because of the great services you guys have apparently yet I've received none of those. I will also be posting all my emails conversations with the people from FNB on social media showing the services I receive from a bank that's supposed to protect my money. This is terrible service.