FNB *****ing from their loyal customers - UNACEPTABLE!!!!!!

Item: FNB (First National Bank)
Rating: 1
Author: Grieta N

After paying up my personal loan in the amount of R55669.00 on 22 February 2024, I was shock and disgusted to see that FNB put charges on the account of R2517.37 on 29/02/2024. Service fee of R69.00, CPP prem R359.06 and Interest of R830.47. How the hell can they do that, I paid up my outstanding amount as on my statement and now this. This is *****ing and *******ion. After paying each and every month and all the interest they already received, the steel from me. This is not acceptable!!!! Why do FNB ***** from his customers. I will take this to the ombudsman if FNB don't correct their records and clear this loan account to 0 and pay back the debit order money they deducted of R 1258.84. On my banking app after I paid the outstanding amount of R55669.00 it showed a 0 balance but still FNB put the debit order threw and all the other charges but the loan account balance on cell app stay at 0 till I locked in to the statement and saw the hidden amounts!!!!!!!!!!!!!!!!!!!

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Grieta N's updateReviewer Update

01 Mar 2024, 14:55

What a laughing matter!!! Because I paid a shortfall of R0.31 (Thirty one cent) the charges on it is R2517.37!!!!!!!!

When I paid the account up on 22 February 2024 I paid the outstanding amount that I was owing at that point and time.

FNB did not even offer me a settlement discount!!!! I paid in full, but still they have deduct with a debit order the amount of R1258.84 from my Capitec account!!!!!!!!!

I told the consultant that called me this morning that I will take this case up with the Ombudsman, and now I have more reason to do so after she point out in an email that there was a shortfall of only R0.31!!!!!!!!!!!!!!!!!!!

I hereby request that the money that FNB deducted from my Capitec account been paid back with interest because FNB charge me interest on outstanding monies!!!!!!

Grieta N's update01 Mar 2024, 14:55

Reviewer Update

What a laughing matter!!! Because I paid a shortfall of R0.31 (Thirty one cent) the charges on it is R2517.37!!!!!!!!

When I paid the account up on 22 February 2024 I paid the outstanding amount that I was owing at that point and time.

FNB did not even offer me a settlement discount!!!! I paid in full, but still they have deduct with a debit order the amount of R1258.84 from my Capitec account!!!!!!!!!

I hereby request that the money that FNB deducted from my Capitec account been paid back with interest because FNB charge me interest on outstanding monies!!!!!!