Hellopeter
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1 reviews | Active since Oct 2016

21 Jul 2020, 09:51

FNB - Informs me incorrectly, do they really assist when in need

I write this with absolute disappointment in the bank which I have been banking with for over 15 years, Since the beginning of Lockdown I have been pleading with FNB for assistance with my home loan which is my main concern right now, I was told that I could not put in a retrenchment claim as I had already used that up for previously being retrenched - I then went ahead and app**** for the Payment Holiday which has taken 2 to 3 months to still have no answers from anyone leading to my home loan going into arrears. I then went and did some research and read up on my policy documents which clearly states that I may claim for Retrenchment if it's with a different company which it is, I submitted a claim along with all documents on the 1st July and to date still nothing.. My home loan is just going further and further into arrears - I have called and left messages but Nothing. This is not acceptable at all.

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Replies (1)
's update03 Aug 2020, 08:47
Reviewer Update
I have still to date not had any feedback or assistance with this, i am having to phone weekly for an update and all i am being told is that the assessors are still busy with this. Its costing me money to phone and be kept on hold for at least 20 minutes at a time. This is not fair as i played my part in submitting my documents which was confirmed that all was received and nothing further was needed. I need this claim to be sorted immediately as we are in a new month and i will not be able to pay my bond at the end of this month.