FNB-Inferior (Worse possible service) EVER!!!

LISTEN TO THIS.... ON MONDAY 13/04/2015 i CALL THE LOST AND CANCELLATION DEPARTMENT SPOKEN TO THEMBA I HAD 2 QUERIES, 1: AND I QUOTE \ PLEASE CHANGE MY OTP NO. TO MY NEW CELLPHONE NO. AND THEN 2.CANCEL MY CHQ CARD... BY GOD THEMBA WENT AND CANCEL MY CARD FIRST KNOWING VERY WELL HOW FNB WORKS AND I DONT NEED TO EXPLAIN TO HIM SINCE HE IS WORKING AT FNB AND NEED TO ADVISE ME.... I END ADVISING HIM... SO NOW I CANT PAY MY BILLS DUE TO HIS STUPIDITY.... THE TEAM LEADERS EVEN PROMISED TO CALL ME BACK THE FOLLOWING DAY AND IM STILL WAITING FIR THE CALL. HIS ANSWER TO EVERYTHING IS SORRY SIR BUT UNFORTUNATELY WE CANNOT HELP YOU IT IS 16H00. THEY DON'T CARE WHATEVER I GET A BAD NAME COZ IT IS NOT THEIR PROBLEM. i HAVE CONTACTED FNB 37 TIME SINCE MONDAY UP TO THURSDAY 16/04/2015 GUESS WHAT THE SO CALLED TEAM LEADERS HEAR IT IS ME ON THE PHONE AND DROP THE CALL. AND THEY JUST SAY."AG WHATEVER\"" WOW POOR SERVICE... EVEN THEMBA TOLD ME THAT MYSELF ARE NOT ALLOWED TO SPEAK TO MANAGEMENT...??? THE TEAM LEADERS TOLD ME THAT THEMBA WILL BE PUT THROUGH DISCIPLINARY HEARING AND WILL BE FIRED. DOES THIS SOLVE MY PROBLEM?????? NO STILL THEY DONT CARE. I WAS EVEN ADVISED TO CLOSE MY ACCOUNT???"""