FNB - INEFFICIENT SYSTEMS AND CONSULTANTS, WRONG ADVICE GIVEN AND NO CUSTOMER CARE, PUTTING MORE FINANCIAL BURDEN ON CUSTOMERS

I don't know what is going on with service delivery in this country?? FNB is super useless! Dealing with 3 different departments and over 10 people and all were so inefficient! Spent the whole day on that stupid Secure chat on the app, a word of advice....IT DOESN'T WORK! you get nothing resolved and they take so long to reply that you get logged out and they close the chat and the vicious cycle starts again with the next consultant. This can go on for hours. Such a useless service that frustrates customers even more and makes matters worse like today when my card got blocked and then cancelled so now I have get and pay for a new one and this had nothing to do with my original dispute! I had to go into the branch to order a new card only find that the original issue I was disputing was due to FNB not refreshing their system which looked like a double payment on my side which means all the run around and waste of 1 day and calls and emails and my card getting cancelled would not have happened if the consultants gave me the correct advice and not insisted I dispute the amount and if their system was efficient. Trying to get hold of the right person at customer care is such a mission as they don't come back to you despite all the calls and requests. I don't know what is the point of their staff not giving the customers their direct phone number or email address. Instead they expect you to be transferred to other departments and keep you on hold forever.