FNB inefficient online services

I opened a new business account online and your system froze before I could upload any documents. I tried uploading but your website rep**** "no documents required". I called the helpdesk and they said it would take 3 working days to send an email requesting the documents. They said I could go to the branch but it would still take 3 working days.

Why is it so difficult to submit these documents ????? Surely this should be a simple process.

When I received the account confirmation letter with the account number, I assumed I can use the account number on my invoice. When will this account be active ? How long will it take to send this email ?

Please Google “Customer Experience” and streamline your processes so that you offer a better service … else I might go to another financial institution.

So, please call me or email me with an immediate solution.